Credit Issues Services
It is important to us that you fully understand the service we provide and the processes we follow to ensure the right result for you on each of your card or loan agreements. Please take a moment to read through the Our Services pages by selecting from the tabs above.
What is an unenforceable agreement?
Sometimes referred to as an unenforceable, unfair, or flawed credit agreement, your credit card, store card or personal loan agreement will probably be regulated by the Consumer Credit Act (“the Act”). The Act was recently modified, some of which came into force in April of 2007. So if you have a card or loan agreement taken out before the 6th April 2007 you may have a claim.
The Act outlines strict rules to which card and loan providers (lenders) must adhere to which gives the customer rights when entering into a new card or loan agreement.
After careful and detailed research by Credit Issues, its lawyers and Barrister it transpires that some of these lenders failed to apply the guidelines outlined by the Act when effecting or finalizing certain credit agreements. This resulted in Credit Issues being in a potential position to challenge the agreement on your behalf, in search of a substantial reduction in the balance outstanding or even enable you to walk away from the debt altogether.
Is my agreement unenforceable?
There are some initial easy questions to ask: firstly did you sign the agreement for your card or loan before 6th April 2007? Secondly do you have an outstanding balance? If you have answered yes to those first two questions then you are on your way to a possible claim. Some claims management companies may give the impression that you are guaranteed a claim and that you can have all the payments you have ever made back. Well, the reality is that things are a little more complex than that and this is the reason why you will find Credit Issues do things a little differently – take a look at the ‘Why should I chose Credit Issues?’ tab for more details.
We will fully assess your credit agreement, searching for areas where the lender may not have adhered to the regulations laid out by the 'Act'. Your agreement may be unfair or unenforceable on one or more of up to 30 different points we look for, we will report back to you once this assessment has been carried out.
A case can take from 6 – 9 months to complete and during this time you will be fully informed every step of the way. Your personal case owner will keep in touch as well as your local Appointed Representative who assisted you with the application. We are even launching an online account so you may log in at anytime of the day or night and see the progress of your individual case.
No Win, No Fee
This is an easy one to explain! If your case meets our criteria and your lender/creditor does not accept our position then a nominated solicitor will act on your behalf on a ‘No Win, No Fee’ basis. This means that unless we accomplish the right result you will have no further fees to pay. Should a claim in the court be unsuccessful, appropriate cover will be put in place to ensure you are not responsible for any costs.
We believe this is putting our money where our mouth is!
It is also recommended that you read the 'What does it cost?' section above for further detailed information on the fees involved.
What does it cost?
Before we discuss the application fees it is important to let you know that we have a refund policy, as detailed in our terms and conditions. Upon receipt of your application should we feel that your case may not be successful we will refund 100% of the application fee less a £50 administration fee – now, that is good news!
Your application can consist of as many loan and card agreements as you wish to put in, some clients may put all agreements in at once, others choose to stagger the application process.
After we receive your application you have a 15 day cooling off period where you may cancel your application and receive a full refund of any fees paid.
- Unlimited Agreements - £300
- Completion Fee - £300 per agreement. Only payment upon successful outcome.
(based upon our conditional time charge, please see our terms and conditions)
Let’s look at that in a real case example for a client that has 2 credit cards and 1 loan, a total of 3 Agreements:
- 3 x Agreements £300
- Total Fees with Application £300
When is the Completion Fee of £300 per agreement payable? Once we have confirmed that we have been successful on your agreement, as in accordance with our current policy, the completion fee becomes payable. Please refer to our current terms and conditions. The completion fee is per agreement.
We have provided a useful tool to give you a better idea of the costs for your individual circumstances, give it a try here.
Why choose Credit Issues?
With adverts in many newspapers, across the internet and even on the radio, deciding who to trust with your application may not seem an easy one. Let’s look at the different way in which some claims management companies operate.
In-House
The Credit Issues business model and process has certainly turned the claims management industry upside down, from receiving your case on day one you will be assigned a personal case owner who will take full ownership of your application.
In addition, we have a full para-legal team in-house, specialising in reviewing your credit agreements and advising on the best course of action. Combine this with our Negotiations Team who spend their days talking with your card and loan lenders with one aim in mind – to hopefully enable you to walk away from the debt.
Our network of over 1000 fully trained Appointed Representatives are on hand to answer your initial questions, assist with your application and guide you through to a successful completion. Credit Issues are one of the first companies in the claims management industry to take these types of cases to court, our commitment to the ever changing landscape provides the level of success we currently achieve. We are proud to publish details on our successful cases; our blog contains details of some of our recent wins.
Now that all counts for one powerful package working with one aim in mind – Success for you - our client.
The Packaging Model
It is our understanding that many claims management businesses operate in what we term to be 'The Packaging Model'. The company will take in your application and pass it (package it up) to a solicitor who is prepared to ‘buy’ the case. This within itself is not that unusual as solicitors often buy cases to increase their work load. However in our experience this area of claims management is highly specialized and technical, requiring total dedication to each agreement and negotiations with the lenders.
Some solicitors may be working on several types of cases at any one time, including matrimonial, conveyancing or employment, meaning the time dedicated to this specific area of law may be limited.
Interestingly we have been informally approached by several solicitors who have purchased these types of cases wishing to discuss how they go about working them! Needless to say we are not in the habit of giving too much away!
